Please contact our support team, providing details in your return request, stating a reason of an exchange, your full name with shipping address. It usually takes 48 hours to review your request and get back to you with a reply.
– Used products are NON REFUNDABLE and NON EXCHANGEABLE;
2. DAMAGED PRODUCT EXCHANGE:
– If you received a damaged product within your order please send us a picture of the damaged product at firstname.lastname@example.org. Damaged or defective items need to be addressed within 30 days from the day of delivery. Once the product is reviewed & confirmed damaged or defective by Lash Secret Club, you will be eligible for a refund or replacement of the same item. Any product prior to confirmation is not eligible for either.
For any questions related to return and exchange, please contact our customer support at email@example.com